SOAP 2.0

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Added Info to Text Reminder or Voice Call For Appointment Reminders

We need an added sentence to the appointment reminder- We need a check in time and then an appointment time, and then a sentence reading: "If you are not here at the appointment check in time, your appointment will be canceled." So actual text or call would be: "Reminder: Your Appointment is on Wednesday April 14 at 5:30. Your check in time is 5:00, if you are not here at the appointment check in time, your appointment will be canceled and you will have to reschedule."

This added information to the reminder calls would increase productivity the day of appointments and help decrease the amount of late arrivals/ No shows to First Evaluation appointments and increase productivity of the entire office.

  • Guest
  • Apr 15 2021
  • Future Consideration
Other
  • May 28, 2021

    Admin response

    Hello, and thanks for your feedback! This is a feature that we don’t currently have planned, but may consider in the future. We’ll make sure to let you know if this feature is delivered.

    In the meantime, if you have any further questions feel free to leave a comment or contact WebPT Support using support@webpt.com.

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  • Guest commented
    September 08, 2021 13:58

    It would be even more helpful if we could design our own message as I'm sure each clinic is different.

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