SOAP 2.0

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466 Vote

Missed appointment notification to patient

When a patient no-shows for a scheduled appointment and you check the "no-show" icon/box from "Edit Appointment" screen, it would be helpful to get a pop-up that asks "Would you like to alert the patient of their missed appointment?". Then an emai...

Created 19 Nov 19:21

Scheduler

19 Future Consideration
372 Vote

Expired/exceeded Authorization Alerts

Instead of just switching to bold red print when an authorization on file is expired a pop up should also appear when the the patient chart is opened. Similar to when the Medicare PT threshold has been exceeded. The authorization should also show ...

Created 17 Jun 22:51

Documentation

27 In Progress
238 Vote

Office Chat Feature

It would be amazing to have a built in chat feature for staff to utilize in the office. Having a way for my admin staff to communicate with clinical staff without interrupting a patient would have a huge impact on our daily flow.

Created 09 Jun 12:12

Other

9 Future Consideration
247 Vote

patient search by phone number

We do not have a call center at this time. Some times there is only one front office person and we miss a call. It would be helpful if we could search for patients by phone number to look up who it was that called.

Created 27 Jan 21:53

Front Office

10 Planned
71 Vote

Policy Date Range - Date Entry

Used to be able to enter date for policy via keypad, now the date must be selected from the pop up calendar. Would like to be able to free enter it again.

Created 25 Apr 18:01

Front Office

11 Future Consideration
196 Vote

Text reminders to display date and day of week (not just day of week)

We feel the patients need to have text appointment reminders sent with date of week displayed, not just the day of the week. (Currently text says Reminder: Your appointment with XXX is on Tue at 07:00am To reschedule call ####"

Created 25 May 14:49

Scheduler

27 Planned
134 Vote

Rescheduled Option for Appointment

There is an option for no show and cx. Should be an option for rescheduled

Created 04 Mar 03:07

Other

4 Future Consideration
86 Vote

Add ability to set a patient status of deceased to prevent marketing outreach to be sent

Need an ability to mark a patient as deceased/expired so that marketing campaigns do not continue to be sent to the patient's families. This creates an uncomfortable scenario for families that feel like the clinic does not care about their loved one.

Created 01 Sep 17:33

Front Office

2 Future Consideration
154 Vote

We have many return patients and it would be a great benefit and time saver to have medical history carry forward.

No description provided

Created 19 Nov 07:59

Documentation

3 Planned
83 Vote

Expiring plan of care alerts for ALL patients - not just Medicare

The visual alerts on the schedule for Medicare patients who are nearing or beyond their plan of care expiration dates are exceedingly helpful. It seems like it would be an easy task to broaden this to all patients, not just those on Medicare. Some...

Created 22 Mar 22:59

Documentation

10 Planned

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SOAP 2.0

Thank you for being a user of WebPT Documentation. We're excited and grateful for your interest in helping us build a product you love. You will receive an email notification when the status of your idea changes.

Filter by status

Filter by category

Missed appointment notification to patient

Expired/exceeded Authorization Alerts

Office Chat Feature

patient search by phone number

Policy Date Range - Date Entry

Text reminders to display date and day of week (not just day of week)

Rescheduled Option for Appointment

Add ability to set a patient status of deceased to prevent marketing outreach to be sent

We have many return patients and it would be a great benefit and time saver to have medical history carry forward.

Expiring plan of care alerts for ALL patients - not just Medicare

Filter by status

Filter by category

Identify yourself with your email address

Missed appointment notification to patient

Expired/exceeded Authorization Alerts

Office Chat Feature

patient search by phone number

Policy Date Range - Date Entry

Text reminders to display date and day of week (not just day of week)

Rescheduled Option for Appointment

Add ability to set a patient status of deceased to prevent marketing outreach to be sent

We have many return patients and it would be a great benefit and time saver to have medical history carry forward.

Expiring plan of care alerts for ALL patients - not just Medicare