SOAP 2.0

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Show deleted appointments and who deleted it.

If an appointment gets accidentally deleted and don't know what patient you deleted, you can retrieve that information. A button that say deleted on the top right corner next to cancel and no show buttons would be helpful with who deleted. This will prevent from mistakes that could throw the schedule off and increase patient accountability.

  • Guest
  • May 27 2021
  • Full Release
  • Oct 27, 2022

    Admin response

    We are excited to let you know we have started enabling the ability for any user with access to the scheduler, to view an appointment's history log, up to 90 days back - when and who created, changed, cancelled, or deleted is available. We are enabling this feature for our members over the new few weeks, anticipating that it will be available to all members by December. Keep an eye out for the release notes and pendo notification and check it out - we can't wait to hear your feedback!

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  • Guest commented
    November 15, 2022 15:41

    A deleted option would be great along with a deleted log.

  • Guest commented
    November 08, 2022 21:06

    It would be awesome if they had a "deleted" feature along with the "no show and canceled" buttons.

  • Guest commented
    October 18, 2022 12:14

    I have heard an audit is being worked on to track this type of issue and others. Stay tuned


  • Guest commented
    July 28, 2022 15:27

    It would be nice if a deleted appointment would also show on the patients record as "deleted". That would help when call are received from outside sources that are asking about missed appointments. Sometimes not all calls are documented in notes especially if it is outside a clinics cancellation policy.

  • Guest commented
    June 24, 2022 14:29

    Was this feature ever delivered?

  • Guest commented
    December 07, 2021 16:48

    We have numerous people who have access to our schedule since we have a call center and items have gone missing and we have no idea who moved them or why. It would be helpful to be able to see who moved what so we can train them appropriately and prevent future errors

  • Guest commented
    July 09, 2021 19:18

    I've found it helpful to print out our schedule for the whole week and also daily

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