SOAP 2.0

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Missed appointment notification to patient

When a patient no-shows for a scheduled appointment and you check the "no-show" icon/box from "Edit Appointment" screen, it would be helpful to get a pop-up that asks "Would you like to alert the patient of their missed appointment?". Then an email could be sent to the address associated with that patient chart alerting the family that they missed their scheduled appointment.

  • Guest
  • Nov 19 2020
  • Future Consideration
  • Attach files
  • Guest commented
    07 Sep 01:45

    yes, and take away the pay per text fees as this model is like 20 years outgreeded. also make it an option to add a cancel fee to the patient statement automatically as this is insane that you have to create independent out of system processes to do this as of now.


  • Guest commented
    22 Jul 12:04

    Great idea!! Additionally, can we have a automatic Fee attached to the chart?

  • Guest commented
    29 May 18:02

    I think this would be a great feature!

  • Guest commented
    19 May 15:27

    Great idea!

  • Guest commented
    16 Apr 21:04

    Please make this an optional setting for clinic set up. I do not wish to pay to send text messages to our non-complaint patients.

  • Guest commented
    15 Apr 23:49

    yes, yes, yes! I'm here for this! It would definitely help to alert the patient of how many missed appointments they've had. Sometimes they "forget" that they no showed. or they say they "forgot" about apt, even tho they were given a copy of their schedule at time of initial evaluation appointment.

  • Guest commented
    November 28, 2023 16:50

    Yes! This would be great. And an option to add that missed appointment charge right from the scheduler would be great.

  • Guest commented
    October 05, 2023 00:02

    This would be great

  • Guest commented
    September 20, 2023 00:38

    YES!! Can we get it to automatically add the charge as well?

  • Guest commented
    September 13, 2023 19:45

    Yes, please add this feature

  • Guest commented
    July 24, 2023 18:58

    Yes!!!

  • Guest commented
    May 04, 2023 12:30

    Yes! and/or send a text to the phone number on file

  • Guest commented
    June 29, 2022 22:44

    This would be a very useful addition to following up with patients that no show to their appointments.

  • Guest commented
    December 28, 2021 14:06

    I agree! We always call to notify a patient but a follow-up email would be great. The automation would be super helpful in holding patients more accountable.

  • Guest commented
    December 15, 2021 23:10

    As an office that sees patients 2 or 3 times a week, this would be fantastic. It would cut down on the time it takes to call and notify them of the missed appointment. Please consider. Thank you.

  • Guest commented
    December 07, 2021 16:49

    We have numerous people who have access to our schedule since we have a call center and items have gone missing and we have no idea who moved them or why. It would be helpful to be able to see who moved what so we can train them appropriately and prevent future errors

  • Guest commented
    October 20, 2021 14:53

    love this idea would be extremely helpful.

  • Guest commented
    August 19, 2021 19:53

    Yes! This would be super helpful!

  • Guest commented
    July 27, 2021 01:09

    Yes - this feature would be helpful.

  • Guest commented
    April 06, 2021 14:15

    Yes! We had this in our old EHR. We had a template document that would be automatically sent home reminding them of our cancellation/no-show policy. 100% miss that feature.


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