SOAP 2.0

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The "Authorizations Ending" report should include missing authorizations, in addition to expired and exhausted authorizations for more efficient record-keeping and to avoid claims issues.

Our staff pulls the "Authorization Ending" report weekly to check for expiring or exhausted authorizations, however, this report does not currently gather data for a case that needs an authorization, but does not have one entered as of yet. For example, Patient A has Aetna Medicare which required an authorization for physical therapy. The "Authorization Required" radio button is selected during the case input, but there is not currently a method for pulling this data and no alert is triggered either (IE: the red text on the patient's case -- Authorization is required for this patient). I checked with WebPT support to see if this issue is something that has already been addressed and Frank indicated it has not been and to fill out this form.

  • Guest
  • Nov 12 2021
  • Future Consideration
  • Dec 13, 2021

    Admin response

    Hello, and thanks for your feedback. This is a great call out and we will look to see how we can address and improve this workflow for you.

    In the meantime if you have any further questions feel free to leave a comment or contact WebPT Support using support@webpt.com.

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