SOAP 2.0
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Thank you for being a user of WebPT Documentation. We're excited and grateful for your interest in helping us build a product you love. You will receive an email notification when the status of your idea changes.
This is still a HUGE problem with us. Patients think they are able to respond to text messages, miss appointments, and there is no way for us to know if they have sent a reply. This is a basic best practice of text message communication and it is unacceptable that it has not been implemented by WebPT. It is just one example of how your services are incomplete and create problems for our clinic staff, affecting our bottom line.
Having "Do Not Reply" messaging is a standard best practice in text message communications from businesses. There is no reason this should not be implemented immediately, as it is causing our clinics to lose money when patients think they have canceled and clinics aren't aware. It is disappointing that this was not included from the start.