SOAP 2.0

Oftentimes, patients have multiple insurance coverage with different subscriber information - example, when a pediatric patient is covered under their parent's insurance and covered under their own insurance like Medicaid. When entering a new patient, WebPT will override the Subscriber information (name, DOB and relationship) in the Primary Insurance information when entering the Secondary Insurance information. If it's not caught before billing, the claim will be denied and then have to be researched as to why it was denied because the denial reason is not always clear. When discussing it with a WebPT rep today and them discussing it with their supervisor, there's currently not a way to fix this.