SOAP 2.0
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Some members are currently creating new "Pending" or "blank" or "self" physicians and it is integrating over as such. Later on, instead of changing the MD from the drop down list provided, they are simply updating the name in the EMR with the Physician's name and credentials. However, since it is already linked to a "Pending, blank or self" MD in WebPT Billing, it is still integrating over as pending, blank or self. This is not only creating duplicate physicians in the EMR, but it is creating an increase in claim delays and failed charges. This is also creating a lot of confusion, as the member cannot figure out the reason the WebPT Billing is still showing as "Pending, Blank or Self". Instead of updating an already linked Physician, they should be choosing from the drop down list so everything can integrate over correctly.