SOAP 2.0

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2.0 not counting notes correctly

on the 8th visit it will not allow it to be signed off on, because it says a PN is needed. Called and support said, change it to PN sign off onit, then add adendum and change it back to a daily note. This is really unacceptable.

  • Guest
  • Sep 11 2020
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  • Guest commented
    December 01, 2020 23:24

    Hello, we will be escalating this issue to our Engineering teams to get this resolved. Thanks for your patience!

  • Guest commented
    November 18, 2020 15:16

    I have found that if you "save and exit" without finalizing, the system will count the note that you saved and exited as the 9th note... this triggers the algorithm within the system coding to block you from finalizing any more daily notes because it recognizes that there are 9 notes and therefore requires the next signed note to be a progress note (10th note). It is a small but specific error in the coding of the program...that must be fixed. My temporary work around has been to delete the 9th note, re do the note, then sign immediately without "saving and exiting."

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