SOAP 2.0

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Text Message Reminders Setup - Retroactively update appointments

As it stands right now, Appointments that are created before reminders are set up in Patient Info will not have reminders retroactively turned on. The member would need to edit these appointments, confirm the reminder box is checked, then save the appointment.

Member is asking that once patient Info is updated with reminder setup, the system will auto apply that to all appointments in system so retroactively apply that setting to appointments created before reminders are set up. This will save them time instead of having to go and edit all previously scheduled appointments.

  • Guest
  • Jan 14 2022
  • Future Consideration
  • Jan 17, 2022

    Admin response

    Hello, and thanks for your Idea portal submission! Retroactively setting appointment reminders is a feature that we don’t currently have planned, but may consider in the future. We’ll make sure to let you know if this feature is delivered.

    In the meantime, if you have any further questions feel free to leave a comment or contact WebPT Support using support@webpt.com.

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  • Guest commented
    September 08, 2022 13:40

    This was a HUGE issue for us when we first implemented WebPT reminders across our 16 clinics after using a different provider. We had to manually edit every appointment that was already on the schedule and it was a huge headache. When we turn appointment reminders on for a patient, it should turn reminders on for every appointment that has been scheduled for that patient.

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