SOAP 2.0

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Alerts for Insurance Policy End Dates

Patient on contract year insurance plan, did not alert that his insurance plan expired, even though his policy dates were inputted. I was told by support that it did not alert because there were no "visit limits" attached to it. His plan didn't have any. Thus we didn't realize his plan had termed until we received a rejected claim. This is a flaw in the system!

  • Guest
  • Nov 24 2021
  • Future Consideration
Documentation
  • Nov 28, 2021

    Admin response

    Hello, and thanks for your Idea portal submission! Alerts for Insurance Policy End Dates is a feature that we don’t currently have planned, but may consider in the future. We’ll make sure to let you know if this feature is delivered.

    In the meantime, if you have any further questions feel free to leave a comment or contact WebPT Support using support@webpt.com.

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  • Guest commented
    December 09, 2021 20:13

    I'm in total agreement with this. The system should have a report for policy end dates and number of visits.

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